Have you ever encountered issues with your iTero scanner and wondered where to turn for the best troubleshooting support in China? In this article, we’ll explore the top iTero scanner troubleshooting facilities in China, helping you find the right help to get your digital dentistry workflow back on track.
Need further assistance? | iTero intraoral scanner
Product Details: The iTero intraoral scanners are designed for dental practices, offering various models such as iTero Element, iTero Element 5D, and iTero Element Flex. These scanners provide high-definition 3D and color imaging, NIRI technology for interproximal caries detection, and integration with Invisalign and other dental systems. They feature rapid scan capabilities, autocalibration, and chairside CAD and milling collaborations. The scanners are equipped with advanced visualization tools, including TimeLapse Visualization and Invisalign Outcome Simulator. They also offer laptop connectivity, integrated batteries, and custom-designed carrying cases.
Pros:
– High-speed scanning with up to 6,000 frames per second
– Advanced visualization with 3D and color imaging
– NIRI technology for interproximal caries detection
– Integration with Invisalign and other dental systems
– Autocalibration and continuous scanning design
– Chairside CAD and milling collaborations
– TimeLapse Visualization and Invisalign Outcome Simulator
– Portable and compact designs for ease of use
– Integrated batteries for uninterrupted scanning
Cons:
– Higher cost compared to traditional impression methods
– Requires training for optimal use
– Dependence on technology and potential for technical issues
– May require periodic software updates and maintenance
– Limited compatibility with older systems or software
Contact | iTero Intraoral Scanner
Product Details: The iTero Intraoral Scanner is a product of Align Technology, Inc. It is designed to work with various dental and orthodontic workflows. Key features include the ability to perform full arch scans in as little as 60 seconds, integration with OrthoCAD software for digital orthodontics, and the use of TimeLapse Visualization to show patients how their teeth move over time. The scanner also supports comprehensive restorative and implant workflows, chairside CAD and milling collaborations, and optimized Invisalign integration. Models such as the iTero Element 5D, iTero Element 2, and iTero Element Flex offer features like color scan, autocalibration, NIRI technology,
and intraoral camera functionality[4][5].
Pros:
– Quick scanning: Full arch scans can be completed in as little as 60 seconds.
– Integration with OrthoCAD software for digital orthodontics.
– TimeLapse Visualization to engage patients by showing teeth movement over time.
– Comprehensive restorative and implant workflows.
– Chairside CAD and milling collaborations.
– Optimized Invisalign integration.
– Advanced features like NIRI technology and intraoral camera functionality.
Cons:
– No specific cons mentioned on the contact page, but potential drawbacks could in…
– Dependence on software and hardware compatibility for full functionality.
Scanner is slow / has stitching issues
Product Details: The iTero intraoral scanners, including the iTero Element and iTero Lumina, are designed for speed, reliability, and intuitive operations. They offer outstanding visualization capabilities using parallel confocal imaging technology, optical and laser scanning, and color scanning. The scanners are compatible with the Invisalign system, restorative and orthodontic labs, and various third-party treatment planning and CAD/CAM systems. The iTero Element scanner features a redesigned wand with built-in controls, integrated gyro technology, and a patent-pending ITO defogging system. The iTero Lumina is significantly smaller, weighing around 250 grams, and uses Multi-Direct Capture Technology to capture images from multiple angles simultaneously, enhancing scan
accuracy and depth.
Pros:
– High-speed scanning: iTero Element scans 20X faster than previous models, captur…
– Enhanced visualization: Color scanning and high-resolution, photorealistic scans…
– Portability and ease of use: The scanners are designed to be portable and intuit…
– Compatibility: Works with various dental systems, including Invisalign, restorat…
– Improved patient experience: Enhances chairside communication and patient educat…
– Efficiency: Reduces scan time and improves practice efficiency, with full arch s…
Cons:
– Cost: While not explicitly mentioned, advanced dental technology often comes wit…
– Learning curve: Although designed to be intuitive, there may be a learning curve…
– Dependence on technology: The need for regular software updates and potential te…
iTero-Element-2-and-Flex-User-Manual. …
The wand button is not working
Product Details: The iTero Element intraoral scanner is designed for speed, reliability, intuitive operations, and outstanding visualization capabilities. It uses parallel confocal imaging technology with optical and laser scanning. The scanner captures 6,000 frames per second, significantly faster than the previous model’s 800 frames per second. The wand is 40% smaller and lighter, and it features built-in controls, including side buttons and a touchpad. It supports continuous scanning in motion, automatic stitching of images, and detection and removal of soft tissue. The scanner integrates with the Invisalign system, OrthoCAD, and various lab CAD/CAM systems. It also includes color scanning for distinguishing between
gingival and dental tissue and automatic data saving every two seconds.
Pros:
– 20X faster scan speed compared to the current iTero scanner
– Captures 6,000 frames per second for high-precision scanning
– 40% smaller and lighter wand for ease of use
– Continuous scanning in motion without the need to click each time
– Automatic stitching of images and detection and removal of soft tissue
– Color scanning for precise clinical evaluation
– Integration with Invisalign system, OrthoCAD, and various lab CAD/CAM systems
– Automatic data saving every two seconds to prevent data loss
– High-definition multi-touch display compatible with all clinical glove types
Cons:
– No significant cons mentioned in the provided sources
– Potential need for additional training for new users to fully utilize the advanc…
Lab iTero troubleshooting and scan protocol.pptx
Product Details: The iTero scanners are advanced intraoral scanning devices designed for dental practices. They use parallel confocal imaging technology, combining optical and laser scanning to capture accurate 3D images of teeth and gums. The scanners are integrated with various dental workflows, including orthodontic and restorative treatments, and are compatible with the Invisalign System. They feature high-speed scanning, color imaging, and the ability to track changes over time with the iTero TimeLapse tool. The scanners also include features like the Invisalign Outcome Simulator and Progress Assessment tool for patient treatment planning and monitoring.
Pros:
– Highly accurate 3D images of teeth and gums
– Eliminates the need for traditional messy dental impressions
– Non-invasive and comfortable for patients
– Fast scanning speeds, with full arch scans possible in as little as 60 seconds
– Integrated with Invisalign System and other dental workflows
– Color scanning to distinguish between gingival and dental tissue
– Ability to track changes over time with iTero TimeLapse
– Enhanced patient communication through real-time visualization
– Seamless data sharing with labs and other dental professionals
– Near-infrared imaging (NIRI) technology for caries detection
Cons:
– Large size of some models can make scanning tight areas challenging
– Scanning edentulous spaces and full arches can be more difficult
– AI function may need to be turned off in certain scanning scenarios to avoid sof…
– Requires periodic software upgrades and maintenance
iTero Element 5D User Manual
Product Details: The iTero Element 5D Plus is a hybrid dental imaging system that simultaneously records 3D, intraoral color, and near-infrared imaging (NIRI) images. It features a 21.5” Full HD touch screen monitor, a wand emitting red laser light, white LED, and 850nm LED emissions. The system includes advanced technologies such as NIRI for interproximal caries detection, an integrated 3D intraoral camera, and AI-based features for enhanced visualization and automated scan processing. It is available in both cart and tablet configurations, with improved hardware for faster scanning speeds and a more seamless user experience. The scanner can complete a full arch scan
in under 45 seconds and includes features like the Invisalign Outcome Simulator and iTero TimeLapse technology.
Pros:
– Enhanced visualization with higher brightness and vivid images
– Faster scanning speeds, with full arch scans completed in under 45 seconds
– Advanced NIRI technology for detecting and monitoring interproximal caries witho…
– Integrated 3D intraoral camera and AI-based scan processing
– Invisalign Outcome Simulator and iTero TimeLapse technology for patient engageme…
– Cloud storage and direct lab connectivity for efficient workflows
– Reduced need for manual impressions and X-rays, increasing patient comfort and r…
Cons:
– The scanner is one of the heaviest on the market, making it less portable
– Difficulty in scanning tight to reach areas like distal surfaces of terminal mol…
– No longer available as a USB ‘plug and play’ scanner, limiting flexibility for s…
iTero Element
Product Details: The iTero Element intraoral scanner is designed to deliver speed, reliability, intuitive operations, and outstanding visualization capabilities. It uses optical and laser scanning to capture high-precision 3D images without powder or complicated handling techniques. The scanner features a compact footprint, allowing it to fit almost anywhere, and comes in two form factors. It includes a redesigned wand that is 40% smaller and lighter, with built-in controls and integrated gyro technology. The scanner captures 6,000 frames per second, significantly faster than its predecessor, and provides real-time 3D visualization on a 19″ high-definition multi-touch display. It also integrates with various systems, including
Invisalign, OrthoCAD, restorative and orthodontic labs, and third-party treatment planning software.
Pros:
– Fast scan processing, capturing 6,000 frames per second
– High-definition color imaging for precise clinical evaluation
– Compact footprint and portable design
– Intuitive operation with touch controls and gyro technology
– Real-time 3D visualization and chairside communication
– Integration with Invisalign, OrthoCAD, and other dental systems
– Automatic data saving every two seconds, ensuring data safety
– Time-saving with scan capture times as low as 40-50 milliseconds
– Enhanced patient experience with quick and accurate scans
Cons:
– No significant cons mentioned in the sources, but potential costs and learning c…
– Dependence on specific software and system integrations might limit flexibility…
and – iTero Element™ 5D Plus
Product Details: The iTero Element 5D Plus is a hybrid dental imaging system that simultaneously records 3D, intraoral color, and near-infrared imaging (NIRI) images. It features enhanced visualization, faster scanning speeds, and advanced AI capabilities. The scanner is available in both cart and mobile configurations, each with a specific computer hardware setup. It includes a 21.5” Full HD touch screen, wireless connectivity, and integrated battery for portability. The scanner uses parallel confocal technology and can complete a full arch scan in as little as 60 seconds. It also includes NIRI technology for detecting interproximal caries and iTero TimeLapse for monitoring changes over
time.
Pros:
– Significant improvement in scanning speed, completing full arch scans in under 4…
– High-definition color images and life-like scans
– Advanced AI that removes soft tissue artifacts in real-time
– Near-infrared imaging (NIRI) technology for detecting interproximal caries witho…
– Integrated 3D intraoral camera and iTero TimeLapse technology for patient engage…
– Wireless scanner with integrated battery for ease of use and portability
– CAD integration and compatibility with exocad
– Cloud storage through the MyiTero web portal
Cons:
– Large size of the scanner can make it challenging to scan tight areas like dista…
– No longer available as a USB scanner; must be used with specific iTero hardware
– Yearly subscription fees are mandatory for optimal use
– Single-use, non-autoclavable tips only
Align Technology Further Advances Digital Dentistry in …
Product Details: The iTero Element 2 scanner is a digital intraoral scanner designed for a broad range of dental, restorative, and orthodontic procedures. It received approval from China’s National Medical Products Administration to be manufactured and sold in China, with production taking place at Align Technology’s facility in Ziyang, Sichuan. The scanner is twice as fast on start-up and 25% faster in scan processing compared to the previous iTero Element scanner. It features integrated lithium-ion battery for easy mobility, providing imaging precision, intuitive chairside visualization, and patient communication tools to enhance workflow efficiency.
Pros:
– Provides localized technology and manufacturing capabilities to better serve the…
– Twice as fast on start-up and 25% faster in scan processing compared to the prev…
– Integrated lithium-ion battery for easy mobility without the need to plug in for…
– Offers imaging precision, intuitive chairside visualization, and patient communi…
– Supports a full range of case assessment, restorative, and orthodontic treatment…
Cons:
– No specific cons mentioned in the source.
Comparison Table
| Company | Product Details | Pros | Cons | Website |
|---|---|---|---|---|
| Need further assistance? | iTero intraoral scanner | The iTero intraoral scanners are designed for dental practices, offering various models such as iTero Element, iTero Element 5D, and iTero Element Fle… | – High-speed scanning with up to 6,000 frames per second – Advanced visualization with 3D and color imaging – NIRI technology for interproximal caries… | – Higher cost compared to traditional impression methods – Requires training for optimal use – Dependence on technology and potential for technical is… |
| Contact | iTero Intraoral Scanner | The iTero Intraoral Scanner is a product of Align Technology, Inc. It is designed to work with various dental and orthodontic workflows. Key features… | – Quick scanning: Full arch scans can be completed in as little as 60 seconds. – Integration with OrthoCAD software for digital orthodontics. – TimeLa… | – No specific cons mentioned on the contact page, but potential drawbacks could in… – Dependence on software and hardware compatibility for full fun… |
| Scanner is slow / has stitching issues | The iTero intraoral scanners, including the iTero Element and iTero Lumina, are designed for speed, reliability, and intuitive operations. They offer… | – High-speed scanning: iTero Element scans 20X faster than previous models, captur… – Enhanced visualization: Color scanning and high-resolution, ph… | – Cost: While not explicitly mentioned, advanced dental technology often comes wit… – Learning curve: Although designed to be intuitive, there may b… | www.iteroed.com |
| iTero-Element-2-and-Flex-User-Manual. … | storagy-itero-production-us.s3.amazonaws.com | |||
| The wand button is not working | The iTero Element intraoral scanner is designed for speed, reliability, intuitive operations, and outstanding visualization capabilities. It uses para… | – 20X faster scan speed compared to the current iTero scanner – Captures 6,000 frames per second for high-precision scanning – 40% smaller and lighter… | – No significant cons mentioned in the provided sources – Potential need for additional training for new users to fully utilize the advanc… | www.iteroed.com |
| Lab iTero troubleshooting and scan protocol.pptx | The iTero scanners are advanced intraoral scanning devices designed for dental practices. They use parallel confocal imaging technology, combining opt… | – Highly accurate 3D images of teeth and gums – Eliminates the need for traditional messy dental impressions – Non-invasive and comfortable for patien… | – Large size of some models can make scanning tight areas challenging – Scanning edentulous spaces and full arches can be more difficult – AI function… | rdentlab.com |
| iTero Element 5D User Manual | The iTero Element 5D Plus is a hybrid dental imaging system that simultaneously records 3D, intraoral color, and near-infrared imaging (NIRI) images…. | – Enhanced visualization with higher brightness and vivid images – Faster scanning speeds, with full arch scans completed in under 45 seconds – Advanc… | – The scanner is one of the heaviest on the market, making it less portable – Difficulty in scanning tight to reach areas like distal surfaces of term… | storagy-itero-production-eu.s3.amazonaws.com |
| iTero Element | The iTero Element intraoral scanner is designed to deliver speed, reliability, intuitive operations, and outstanding visualization capabilities. It us… | – Fast scan processing, capturing 6,000 frames per second – High-definition color imaging for precise clinical evaluation – Compact footprint and port… | – No significant cons mentioned in the sources, but potential costs and learning c… – Dependence on specific software and system integrations might… | guides.itero.com |
| and – iTero Element™ 5D Plus | The iTero Element 5D Plus is a hybrid dental imaging system that simultaneously records 3D, intraoral color, and near-infrared imaging (NIRI) images…. | – Significant improvement in scanning speed, completing full arch scans in under 4… – High-definition color images and life-like scans – Advanced AI… | – Large size of the scanner can make it challenging to scan tight areas like dista… – No longer available as a USB scanner; must be used with specif… | ifu.biomet3i.com |
| Align Technology Further Advances Digital Dentistry in … | The iTero Element 2 scanner is a digital intraoral scanner designed for a broad range of dental, restorative, and orthodontic procedures. It received… | – Provides localized technology and manufacturing capabilities to better serve the… – Twice as fast on start-up and 25% faster in scan processing co… | – No specific cons mentioned in the source. | investor.aligntech.com |
Frequently Asked Questions (FAQs)
FAQs on iTero Scanner Troubleshooting in China
What should I do if my iTero Element 2 scanner is not turning on?
If your iTero Element 2 scanner is not turning on, first ensure that the battery is fully charged. It takes about 2 hours to fully charge the battery. Check that the scanner is properly connected to a power source with protective grounding to avoid any electrical shock. If the issue persists, contact Align Technology’s customer support for further assistance.
How do I handle battery replacement for my iTero Element 2 scanner?
When replacing the battery in your iTero Element 2 scanner, make sure to use only the same type of lithium-ion battery recommended by the manufacturer. Incorrectly replacing the battery can lead to a risk of explosion. Always discard used batteries according to the manufacturer’s instructions and avoid any user attempts to repair or replace internal components.
What if I notice damage or drops to my iTero scanner?
If your iTero scanner has been dropped or shows any signs of damage, do not use it. Damage can lead to electrical shock or other safety hazards. Contact customer support immediately for guidance on how to proceed and to ensure the scanner is properly inspected and repaired if necessary.
How can I prevent electrical shock when using the iTero Element 2 scanner?
To prevent electrical shock, always connect the iTero Element 2 scanner to a mains supply with protective grounding. Never remove external panels or covers, as there are no user-serviceable parts inside. Only authorized Align Technology technicians should perform any internal repairs or maintenance.
What should I do if I experience issues with the scan quality or mesh?
If you encounter issues with the scan quality or mesh, such as jagged margins or poor adaptation, it might be due to the scan data. Ensure that the scanning process is done correctly and that the area is clean and free from obstructions. If the problem persists, consult the user manual or contact iTero technical support for assistance in troubleshooting the issue.
